Statement of Commitment
Waterous Holden Amey Hitchon is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws.
Customer Service Plan
Waterous Holden Amey Hitchon is committed to excellence in providing legal services to its clients, including people with disabilities.
We communicate with persons with disabilities in ways that take into account their disability.
We ensure that our staff are trained and familiar with various assistive devices that may be used by clients with disabilities while accessing our services.
We welcome people with disabilities and their service animals. Service animals are allowed on parts of our premises, unless the service animal is otherwise excluded from the area by law or where there are overriding health and safety considerations.
A person with a disability who is accompanied by a support person will be allowed to have that support person accompany him or her on our premises. While on our premises, the person with a disability shall be permitted to have access to his or her support person at all times.
Accessibility Policies and Plan under the Integrated Accessibility Standards
Waterous Holden Amey Hitchon provides training to our employees and staff members on the requirements of the Integrated Accessibility Standards (Ontario Regulation 191/11) and on the Human Rights Code as it relates to people with disabilities. Training is provided in a way that best suits the actual duties of our employees and staff members.
Information and Communications
We are committed to meeting the communication needs of people with disabilities. When requested, we will consult with people with disabilities to determine their information and communication needs.
We will ensure that existing public information and feedback processes are accessible to people with disabilities upon request.
Waterous Holden Amey Hitchon is committed to fair and accessible employment practices. We will notify the public and staff applying to internal postings that accommodations are available for people with disabilities during the recruitment process. We will consult with the applicant to determine whether a suitable accommodation is available.
Design of Public Spaces
Waterous Holden Amey Hitchon will meet the Accessibility Standards for the Design of Public Spaces when building or making major modifications to public spaces. Due to the nature of our business, public spaces will typically include only service-related elements like service counters, waiting areas and meeting rooms.
For more information
For more information or a copy of this plan, please contact us:
20 Wellington St.
P.O. Box 1510